Capital One, in terms of consumer deposits, is the nation’s sixth-largest bank. It aims to bring simplicity, ingenuity, and humanity to banking by helping its customers. Richard D. Fairbank is the founder and CEO of Capital One.
The headquarters of Capital One is located in McLean, Virginia. For any emergency, you can call 1–800–481–3239 to communicate with Capital One.
However, in today’s guide, we will present all the contact details of Capital One along with its CEO’s email. So keep going till the end!
Overall Information Of Capital One
| Category | Information |
| Headquarter | 1680 Capital One Drive, McLean, VA 22102 – 3491, US |
| Founding Year | 1994 |
| Founding Place | Richmond, Virginia, USA |
| Founders Name | Richard D. Fairbank |
| Areas Served | United States, United Kingdom & Canada |
| Contact Number | 1 – 800 – 481 – 3239 |
| Capital One Website | capitalone.com |
| Facebook Official | |
| Twitter Official | |
| YouTube | YouTube Official |
| Capital One Instagram | |
| Capital One Linkedin |
Capital One Bank Other Contact Details
- Toll–free contact within the US and Canada: 1 – 800 – 481 – 3239
- TTY (Teletypewriter) Services: 1 – 800 – 219 – 1009
- The number to contact from outside of the US and Canada: 1 -804 – 934 – 2010
- Application Status: 1 – 877 – 277 – 5901
- HR Benefits Center: 1 – 888 – 376 – 8836 (You can contact the HR departments by calling this number).
Note: To get the text telephone service, you must contact from a TTY device
Capital One CEO Email
Mr. Richard D. Fairbank is the founder, CEO (Chief Executive Officer), President, and Chairman of Capital One Financial Corporation. Since the company’s Initial Public Offering in November 1994, Mr. Fairbank has been the CEO.
The email address of the Capital One CEO is richard.fairbank@capitalone.com. For any need, you can write a mail to this address.
Corporate Offices Of Capital One
Capital One’s headquarters is in McLean, Virginia. But it has several corporate offices in different states of the country. And those are:
| Corporate Office Branch | Address |
| New York, New York | 299 Park Avenue, New York, NY 10017, US |
| Chicago, Illinois | 77 W Wacker Dr, Chicago, IL 60601, US |
| Richmond, Virginia | 15075 Capital One Dr. 2nd FL, Richmond, VA 23238, USA |
| Plano, Texas | 8000 Dominion Parkway Plano, TX 75024 |
| San Francisco, California Wilmington, Delaware | 201 3rd st #900, San Francisco, CA 94103, USA802 Delaware Ave, Wilmington, DE 19801, USA |
| Toronto, Canada | 161 Bay St. #1800, Toronto, On M5J 2S1, Canada |
| London, United Kingdom | 1 Old Street Yard, London EC 1Y 8AF, UK |
Capital One Mail Address
| General Correspondence | Payments | Payment Investigations |
| Capital One Customer Service PO. Box 500, STN, D. Scarborough, ON, MIR OC2 | Capital One PO. Box 4566, Stn. A Scarborough, On. M5W OH9 | Capital One Customer Service Attn; Payment Investigations PO. Box 4908, Stn. D.Scarborough, On M1R 4Y8 |
Note: Payment mailing may require a few days. Therefore you must plan accordingly, considering the time to get it on time. Usually, making payments online is the easiest and fastest.
Capital One Credit Card Support Details
Whether you need a personal credit card or business credit card services, you will get support by calling the following numbers.
Personal Credit Cards
- Customer Service: 1 – 800 – 227 – 4825 (Contact this number for the existing account’s servicing only).
- Online Banking Support: 1 – 866 – 750 – 0873
- Fraud Protection: 1 – 800 – 239 – 7054 or 1 – 800 – 427 – 9428
- Telephone Number to Contact From Outside the US: 1 – 804 – 934 – 2001
- To Report a Stolen or Lost Card, the International Collect Calls: 1 – 804 – 934 – 2001
- Report the Cardholder’s Death: 1 – 877 – 357 – 5659
- Marketing solicitations Opt Out: 1 – 888 – 817 – 2970
Small Business Credit Card Support
- Customer service for a small business credit card:1 – 800 – 867 – 0904
- Report a stolen or lost card: 1 – 804 – 934 – 2001
- Online banking customer service – 1 – 866 – 750 – 0873
- Business accounts customer service for access to a branch: 1 – 888 – 755 – 2172
- Business accounts customer service with digital access only: 1 – 844 – 88 – SPARK (77275)
- Investing service: 1 – 800 – 943 – 6108 x 1
- Capital One merchant service: 1 – 888 – 754 – 4371
You can also contact us by mail to get small business credit card support from Capital One.
| Small Business Loan Installment – Payment Address | Credit Card & Credit Line – Small Business General Correspondence |
| Capital One P.O. Box 105474Atlanta, GA 30348 – 5474 | Capital One Attn: General Correspondence P.O. Box 30285Salt Lake City, UT 84130 – 0285 |
Capital One Banking Support Details
To get help with your bank account, you can find the best way to contact Capital One from the following available options:
| Customer Service (Contact by Phone) | 1 – 800 – 655 – BANK (2265) |
| Report a Stolen or Lost Debit / ATM Card | 1 – 804 – 967 – 1000 (International Telephone Number) |
| abuse@capitalone.com | |
| Fax | 1 – 888 – 464 – 3220 |
| Contact by Mail | General Correspondence Capital One Bank P.O. Box 98707Las Vegas, NV., 89193 |
FAQ
How do I access my Capital One account online?
First, go to the Capital One website’s login page to access the Capital One account online. Then in the appropriate field, input your password along with the username. Then get your online account access by clicking on the “Sign In” option.
Is Capital One an actual bank?
An American bank holding company is Capital One Financial Corporation. This bank specializes in credit cards, banking, auto loans, and savings accounts.
Can I access my Capital One account overseas?
Yes! Even from abroad, you can use your card just like you use it at home.
Hello,
I need help on my new card which is denying transactions. Your Customer Support has not been able to help me or tell me why this issue keeps occurring. I’ve called multiple times to try to get this resolved.
Multiple transactions I am attempting online are being denied despite available credit on new card. Can someone please contact me to help get this resolved. Here are the details of my last conversation from your Costa Rica office.
4/17, 7:46 AM EST
Spoke to Joshua (won’t give last name) Senior Account Supervisor
Costa Rica – Customer Service Department
Manager’s Name – Won’t escalate issue to a manger. Said he doesn’t really know why it wont allow these transactions to process correctly. Told me to refresh my browser and keep trying.
I call about my account an get three an four answers. When your on a hardship program that happens that not supposed to happen. Like charge late fee.
I called for an upgrade to a rewards card after being with Capital one since 1995. Someone clicked the lost/stolen card!!. Due to their agent incompetence, I had to prove who I was with all my personal ID in US mail , not happy with size driver license, had to fax all personal ID from a Kinkos, would not expedite card replacement, waited a week, all on line charges wrecking my credit, was told as old customer, couldn’t get sign on rewards for new customer. Nothing for being near 30 year customer, Nothing for all my frustration. Supervisor SAID would listen to QA tape. Doubt that ever happens. Company is too big to care about customers. DON’T get this Card!!!.
My husband and I spent five months trying to get a fraud payment of $1,779.20 removed from our card.
Finally after 5 months an agent told us we had been scammed since we gave our credit card number so this is a scam not fraud. She also said that even through the phone number was a proven fraud number we were out of luck and agents are not allowed to call any issue a scam.
There is something very wrong with this system and I would like to know if this is a policy all cards use.
Hi Margaret,
My husband and I are in the same situation you are. Have you gotten any additional help from Capital One? I have given them everything they need (except our blood) on a fraudulent charge and now I’m told that the case closed 6-30-23 even though we’ve been sending information right along. The last date we sent was 7-11-23. It’s a lot of money to be out. I have been a long time Capital One card holder and it’s horrible the way they are treating these cases. We have to do all the research and if a company sends a document that you’ve never seen or gave authority to Capital One leaves it at that.
Maria Talarico
Capital One charges interest on a 0.00 balance. My balance was paid off in May and then I received a bill for 14.34 for interest on a 0.00 balance. I spoke to several people at customer service and they all told me that I could not speak to the manager. They also told me I could not speak to someone in corporate offices. There appears to be a legal issue that could cost the company millions of dollars and there is no way to contact corporate.
I’m ,unfortunately, in a similar situation. Generalized, dismissive responses. My account was on autopay until
I paid the card in May. I paid it early so I canceled autopay for that month, so I thought. I didn’t use it in June or July but received a past due notice.
I attempted to look into but was locked out of my account.
Again, I didn’t think much of it because I paid the balance in full during the month of May. Once I gained access to the account, I requested a removal of the fees to no avail. I was met with opposition and “the buck stops here” sentiments. Also, told there’s no other options or opportunities to resolve the issue because their management team or executive team does not talk to the consumers. I’m highly disappointed and annoyed.
Capital one has lost $8100 in payments received to them by another company and they do not value trying to fix it. I’ve been given a run around for two months now and my credit score is suffering because of them.
Capital One has put a hold on my money that I went to the store and put the money on my card ,they can’t even give me a reason just that they have a right to put a hold on my money, they haven’t helped my credit score they have hurt it and on top of that somehow when I use my chase debit card and I make a purchase ,for some reason ,even if my chase card purchases anything my capital one card will say declined and they are not connected so when capital one gets this declined notice and even though I was using my chase card it affects my credit and capital one said I was trying to make a purchase and it was declined but I never used my capital one card why would capital one declined when I use my chase debit card capital one is a joke
If this fraud happened to me, I’m know it is happening to others. Youtube has the proof. The FTC website is where I heard about charge-back disputes. I filed a valid claim and was pleased I finally was getting my money back; if I had to continue to fight of false advertising, scam company, I was going to have my refund or I’d have a rebuttal from the charge-back investigation of merchant. I followed every step of the chargeback and was assured the investigation had begun.
A month later, the representative said merchant was never contacted, investigation wasn’t conducted and the temporary credit was reposted to my account, and the new minimum monthly payment went from $98 to over $350.00 in one billing cycle. My credit limit is $5,500.00, I now have a balance due of over $12,000.00. My new credit score I’ve been working on has crashed, I can’t pay my bills or rent and have been made destitute in 31 days time, thanks to capital one. This is fraudulent debt creation. I am disabled, on a strict budget, and the contract I signed is policed and scrutinized, to make sure every step of protocol is followed. I was assured an investigation of the merchant was part of the routine charge-back procedure. Capital One has breached this. I am lost in which way to turn. Look up charge-back dispute.
I am sorry this is happening to you. It is happening to me as well. 1779.00. From what I can see Capital One does not investigate. They take your complaint wait for merchants response then take what the merchant says or sends even if you never saw any of the paper work. I did months of investigating given proof phone calls etc. telling them to give us our money back. Then Capital One says information was sent in after the original date they had for paperwork to be in even though paperwork was continuously being sent. There has to be someone in the company to help us. I’m exhausted and sick over this.
I just saw on the net someone named Jack White using your logo name & iheart radio logo…to defame Trump..I don’t know this Jack guy..but do you REALLY want your logo associated w/his rants..
This guys background is showing
Capital One & IHeart Radio…did you give him permission..because he’s beyond rude in his comments
Thanks…
I made 4 payments totaling $5.00 higher than my minimum payment. After I noticed a $29.00 late fee added to my account, I called and was advised that because I made my first payment 24 hours too early, that first payment doesn’t count and that I now owe that payment again PLUS $29.00. When escalated to management, I was advised that even though I am a good customer who has always paid on time and even at times paid the full balance, she cannot waive the late fee as “there’s no way for me to waive the late fee but I can submit feedback on your behalf to change future policy”. How as a customer am I to know that even though I can see my new minimum balance and due date thru the app to not make any payments towards that amount until after a certain date? Especially since that first payment was made 4 days AFTER my payment for the previous month. It’s amazing how a company so large is happy losing a customer over $29.00 that was unfairly charged.
I had the same issue years ago..they said I had to wait 8 business days or 11 calendar days after my last due date to pay the next month’s bill otherwise it will count as an extra payment for the prior month. As far as in the year 2023 they told me to send documentation of my dispute/open claim with my bank and they’d be able to waive the two late fees. I got letters in the mail denying my request and reps kept me on phone for over one hour dozens of times arguing how they can’t help. I will go to the branch and if they can’t help will file a lawsuit.
I have just closed both my Capital One cards-Quicksilver and Venture, which I have had for at least five years. Recently fraudulent charges appeared on my Quicksilver of over $1,200.00. I notified Capital One immediately and the charges were reversed and an “investigation started.” A few days later I get the letter than the charges are back, that I must have approved these transactions! So I call and am furious-did they investigate at all? These included charges from another state and luxury items I would never buy. So quickly they say we will switch it back and take off the charges–was this letter just a way to see if people would respond?
To top if off I see “adjustment charges” for every transaction we have gone back and forth on!
I believe what happened is I was sent a new card in July-my card did not expire until Sept and the card never got to me. Apparently someone had it and started charging. Capital one is supposed to let me know when they are sending out a new card, notify of any charges, which includes suspicious charges– which they did not.
Capital one -you know what’s in my wallet now? A Discover card……….