Instacart is the leading North American grocery technology company. It is working to transform people’s way of shopping combined with retailers and grocers. The company facilitates online shopping by partnering with more than 800 local, regional, and national retail brands.
Instacart corporate office location is 50 Beale Street, Suite 600, San Francisco, CA 94105, USA. Fidji Simo is heading Instacart as its CEO.
Whether you need to talk to the Instacart headquarters representative or share your concern, or problems with them, call 1 – (888) 246 – 7822.
In this article, we aim to enlighten you with all the necessary information about the Instacart corporate office. So, without further ado, let’s dive into the main article below:
Overall Information Of Instacart Headquarters
| Category | Information |
| Headquarters | 50 Beale Street, Suite 600, San Francisco, CA 94105, USA |
| Founding Year | 2012 |
| Founding Place | San Francisco |
| Founders Name | Apoorva Mehta |
| Contact Number | 1 – (888) 246 – 7822 |
| Website | https://www.instacart.com/ |
| Instacart Facebook | |
| Instacart Twitter | |
| YouTube | Instacart YouTube |
| Instacart Instagram | |
| Instacart LinkedIn | |
| Instacart Pinterest |
Instacart CEO Email Address
Fidji Simo is the Chief Executive Officer of Instacart. She is also the Chair of the Board of Directors. In August 2021, Simo started her journey in Instacart. Since her joining, she has introduced the company’s new chapter as a retail enablement platform.
As the CEO and Chair of the Board, Simo will assume the company’s Board of Directors leadership role. He will direct the other executive members of the company. Simo aims to work alongside the company’s retail partners to shape the grocery evolution in the next decades.
If you want to share your thoughts or comments with the CEO, Fidji Simi, write to her email at Fidji.simo@instacart.com. Based on your issue, you may get a reply from the CEO. Also, learn about the CEO’s professional updates by following her on LinkedIn.
Instacart Corporate Office Executive Team Member Contact Details
- Fidji Simo – Chief Executive Officer & President
- Mark Schaaf – Chief Technology Officer
- Ravi Gupta – Chief Operating Officer & Chief Financial Officer
- Michelle McRae – Director, Retail Operations
- Sid Agarwal – Vice President, Operations
- Varouj Chitlian – Vice President, Engineering, Consumer
- Sarah Mastrorocco – Vice President, Business Development
- Dani Dudeck – Chief Communications Officer
- Andrew Nodes – Vice President, Retails Accounts
- David Hahn – Chief Product Officer
Instacart Corporate Office HR, & Media Contact Details
HR Contact
If you want to contact the Instacart Human Resources team, call its customer care hotline number at 1 – 888 – 246 – 7822.
Or go to the contact us page. And connected immediately with the customer service team by selecting the “Chat” with us option.
Media Contact
The media or press members usually have media-related inquiries about Instacart news websites, media publications, or newspapers.
They are requested to contact the company’s media team through email at press@instacart.com. The media representative will soon answer your questions.
Senior Support Contact
Instacart has a dedicated support service for seniors. If any senior user needs help, the customer support team will immediately help them.
If you need help getting started or dealing with your existing order, call 1. 844. 981. 3433 from 8:00 AM to – 11:00 PM ET.
Instacart Corporate Office Complaint Department Contact Number
Want to make a complaint to Instacart about their service or anything else? Call 1 – 888 – 246 – 7822 to talk with Instacart’s headquarters staff.
They will hear your problem and soon give you the solutions. Also, you can send your written complaint to the Instacart postal address at 50 Beale Street, Suite 600, San Francisco, CA 94105, USA.
Instacart in Google Map
FAQ
Does Instacart have a corporate office?
Yes, Instacart has a corporate office in San Francisco, USA. Its headquarters address is 50 Beale Street, Suite 600, San Francisco, CA 94105, USA.
How do I contact a live person at Instacart?
To contact the Instacart staff or live person, email or call them. Instacart’s hotline number is 1 – (888) 246 – 7822. Or, directly through the Instacart shopper app, you can contact the company’s support team.
Who is the CEO of Instacart?
Instacart Company’s current Chief Executive Officer is Fidji Simon. She is leading this company with her experience and expertise.
From our end, we have already discussed Instacart’s corporate office’s all-important contact details. If you have any further queries, feel free to comment in the box. ASAP we will reply to you!
Thank You!
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Instacart (IC) has just reduced their shopper’s pay (which was already questionable & extremely low to begin with), from a ridiculous rate of $7 per shop to $5 (plus tip if any). WITHOUT SHOPPERS, IC would fail to exist. Shopper’s have all the of the success of a transaction in their hands. If an order is ontime & delivered undamaged, unexpired, with no missing items, proper replacements & substitutions & complete with fresh, high quality item in excellent condition.
To add insult to injury & further reduce a shoppers pay & increase Instacart’s profit, If additional shops added to an order, IC doesn’t pay the shopper any additional earnings to complete them. If those customers don’t tip, the employee if forced to work for free. The shopper can’t see prior to accepting these shops if they’ll get paid or not. It’s highly unfair & in most employment situations, would be illegal. Employees supply their own car, gas, wear & tear & car insurance without any compensation. Shoppers have to deal with very hot cars during summer months, rain & snow during winter, climbing stairs w/ heavy items such as palettes of water (the measly extra $1 per order that’s added for orders is steadily disappearing), loading & unloading groceries, hunting for apartment unit numbers, locating street addresses in the dark, waiting in long check out lines, dealing with lack of gate codes, customers who say, “just wait for a car”,difficulty contacting customers who won’t answer their phones &/or texts regarding their orders are all daily time consuming situations that shoppers are regularly forced to deal with. Plus grocery shopping in itself is very time consuming 2-3 minutes per item on average. If the store is out of the item requested, contacting the customer regarding replacements & refunds is very time consuming. Customer with several demands, others who add on items during the shoppers execution lengthen the time spent on orders, again reducing shopper’s hourly pay which prior to this recent cut in pay was an average of $10 per hour. Meanwhile Instacart has 10 high paid executives at the top of the company that for a company ran strictly thru apps is overkill. On the customer’s end they are charged premiums on each item they purchase (shoppers aren’t allowed to give customers their receipts). Other charges are delivery fees & surcharges all which lead the customer to believe that IC pays their employees well. Nothing could be further from the truth. With all this being said, I have worked very hard as an Instacart shopper 1st to educate myself thru the carrot academy, next to delivery an A+ experience to every customer. I currently have earned Diamond cart status & a 4.92 rating. I have spent hours & hours making sure customers are 100% satisfied with their orders so they will continue to use Instacart. But why am I doing this for a company who doesn’t appreciate me & is taking advantage of me & all the other Instacart shoppers by charging customers high fees but paying us as low as possible in order to hoard all the money for themselves. This makes shoppers not want to do such a great job. Who cares if the chips are smashed, milk is expired, bananas brown, ice cream melted & lettuce wilted. Who cares if there is an item or 2 missing & if the order is late. By mistreating your employees, you’re creating employees who will run your business into the ground. Your encouraging all great employees to get other jobs thus leaving IC with employees uneducated on food handling & proper customer service practices. Needless to say, I’m more then unhappy with IC’s latest ploy to screw over the very people who can make or break the company. I will be contacting my local news stations & encouraging fellow IC shoppers to do the same, I will be encouraging thru any avenue possible, other IC shoppers to speak up for change instead of turning a blind eye to corporate greed by simply quitting. Please pass this along to each of the 10 highly paid executives who I’m sure don’t give a single thought to each of us that directly service the customers that pay their over inflated salaries. Shopper’s are ready to strike. I implore IC to make shoppers the priority entities they are & pay them their worth & make IC a company that is both: a valuable service people need & a company that employs highly dedicated employees that deliver an A+ experiences to all it’s customers. In that way, we all win.
Amen…i wish i could publish this on their FBk page. I worked 4 hours on a batch. Hit every single isle in the store for 7.00 plus tip. Their app froze i had to save 4 hours of work and pay with my card. They are refusing to reimburse me for $254.41
I AM HAVING A SERIOUS PROBLEM WITH INSTACART THATAFTER MANY PHONE CONVERSATIONS HAS NOT BEEN RESOLVED. i AM A 90 YEAR OLD DISABLED WOMON AND THE ONLY WAY I CAN GET MY FOOD IS THROUGH INSTACART. I HAVE BEENA CUSTOMER FOR ACRUELY VERY LONG TIME AND I FFEL THAT I HAVE BEEN TREATED UNFAIRLY AND EVEN CRUELY. I NEED TO SPEAK WITH SOMEONE OTHER THAN A REPRESENTATIVE AT THE ONLY 2 PHONE NUMBERS THAT I HAVE. I DO NOT WANT TO FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU OR THE STATE ATTORNEYS OFFICE BUT I MUST FIND A WAY TO RESOLVE THIS SITUATION SO THAT I CAN RESUME GETTING MY FOOD.. THEY HAVE SUSPENDED MY ACCOUNT FOR NO APPARENT REASON AND THEY WILL NOT EXPLAIN WHY. PLEASE HAVE SOMEONE REACH MOUT TO ME SO THAT WE CAN GET THIS RESOLVED.
SINCERELY NANCY PARKER 941-383-8874
I AM HAVING A SERIOUS PROBLEM WITH INSTACART THATAFTER MANY PHONE CONVERSATIONS HAS NOT BEEN RESOLVED. i AM A 90 YEAR OLD DISABLED WOMON AND THE ONLY WAY I CAN GET MY FOOD IS THROUGH INSTACART. I HAVE BEENA CUSTOMER FOR ACRUELY VERY LONG TIME AND I FFEL THAT I HAVE BEEN TREATED UNFAIRLY AND EVEN CRUELY. I NEED TO SPEAK WITH SOMEONE OTHER THAN A REPRESENTATIVE AT THE ONLY 2 PHONE NUMBERS THAT I HAVE. I DO NOT WANT TO FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU OR THE STATE ATTORNEYS OFFICE BUT I MUST FIND A WAY TO RESOLVE THIS SITUATION SO THAT I CAN RESUME GETTING MY FOOD.. THEY HAVE SUSPENDED MY ACCOUNT FOR NO APPARENT REASON AND THEY WILL NOT EXPLAIN WHY. PLEASE HAVE SOMEONE REACH OUT TO ME SO THAT WE CAN GET THIS RESOLVED. TILL THIS SITUATION OCCURRED I HAVE BEEN VERY PLEASE WITH THE SERVICE THAT I’VE RECEIVED.
SINCERELY NANCY PARKER 941-383-8874
How do y’all run a company on the stock market but have scammers going Thur your servers. Know who to set a system up where they are getting money by cheating. Y’all know but do nothing about it. PLEASE STOP THESE INSTACART BATCH BOTS ARE IM GOING TO TALK TO THE FEDERAL GOVERNMENT ABOUT YOUR COMPANY
The people you employ are seriously lacking in basic understanding. I have been an Instacart customer from the day Instacart started and your employees have been getting worse and worse. I have been having an issue with an order for 2 days and cannot get them to understand the very simple issue:
I do not understand your inability to comprehend the issue I am referring to. You all keep referring to a Smart and Final order, which IS NOT the order in question.
I placed an order from Vons, upon delivery items were missing so I immediately placed an order from Smart and Final.
The order missing the items was from VONS 09/22. Delivery was missing Corn Flakes $6.99 and Hostess Chocolate Caramel Kazbars $4.99. 6.99 + 4.99 = $11.98. Please refund $11.98+tax to ORIGINAL FORM OF PAYMENT.
Also, I do not understand why my account keeps getting flagged because of problems with orders. If your shoppers and delivery people keep having issues following directions and/or delivering an order, why am I getting flagged for it??
Any assistance you can provide would be greatly appreciated
Based on my experience with Instacart, I would not recommend Instacart service to anyone. Their customer care is worthless and if Heidi’s comments above dated 8/3/23 are anywhere near accurate, the company itself ought to be investigated for fraud. My account was suspended allegedly because of suspected fraud. There was no warning, just suspended without further comment. I phoned them and CS rep emailed me a form to submit and said after I submitted it, the fraud reps would reach out to me within 48 hours. 72 hours later still haven’t heard from it. I phoned them to ask what’s up? CS rep said be patient and wait. Asked to speak to a supervisor and was told one would call me back within 30 minutes. Still nothing. My next plan is to initiate small claims to get my $100 sign-up fee reimbursed. Will be seeking damages, too. My wife and I are in our 80’s and no longer drive; so this service seemed ideal for us. My name is Dwaine Taylor. I live in Durham NC and my phone # is 925-918-0744. And I’m posting that information for any Instacart employees that may actually give a damn.
My issue is trust and safety team has not emailed me back it’s been over two weeks