Globally electronic device’s one of the largest producers is Samsung. It is a South Korean company. Samsung produces a vast range of industrial and consumer electronics. It produces appliances, semiconductors, digital media devices, integrated systems, and memory chips.
Worldwide, in the technology field, one of the most recognized names is Samsung. Samsung Electronics is headquartered in Suwon, South Korea. North American Samsung Electronics CEO is KS Choi.
To solve any problem, call headquarters’ customer service number at 82 – 31 – 200 – 1114. And For any unsolved inquiries, you can drop your question at Samsung CEO Email kschoi@samsung.com.
Throughout this guide, we have organized all the contact information of Samsung electronics, including the company’s CEO email. So sharply read this article till the end.
Overall Information Of Samsung Headquarters
| Category | Information |
| Headquarter | 129 Samseong – ro Yeongtong – gu Gyeonggi – do, 16677 S Suwon – Shi Korea, South Korea |
| Founding Year | 1938 |
| Founding Place | Taegu, Korea |
| Founders Name | Lee Byung – Chul |
| Contact Number | 82 – 31 – 200 – 1114 or 1 (800) 726 – 7864 |
| Website | https://www.samsung.com/ |
| Samsung Facebook | |
| Samsung Twitter | |
| YouTube | Samsung YouTube |
| Samsung Instagram | |
| Samsung LinkedIn |
Samsung CEO Email Address
KS Choi is the Chief Executive Officer and President of Samsung Electronics North America. Mr Choi is responsible for driving the region’s growth. Also, he ensures that the innovative technology of Samsung continues to lead and shape the North American markets.
Mr Choi has held commercial and strategic roles in Samsung Electronics in numerous positions. KS was the Global Sales and Marketing Head before joining the executive team at Samsung Electronics North America.
However, the Samsung CEO’s Email address is kschoi@samsung.com and k.choi@samsung.com. For your unresolved customer service queries, drop an email at these addresses.
If it’s really a major concern, you will get a reply from the CEO. Also, to learn about the CEO’s activities, you can follow him on LinkedIn.
Samsung Corporate Office Executive Team Member Contact Details
| Name | Position | Contact |
| KS Choi | Chief Executive Officer & President | |
| Jenogwoo Kim | Chairman, Samsung Electronics Poland | |
| Jae – Yong Lee | Vice Chairman | |
| Chan Hoon Park Ph. D | President, Samsung Austin Semiconductor | |
| Yong – Jong Park | Managing Director | |
| Jude Buckley | EVP, Mobil Business, Samsung Electronics America | |
| Yoonie Joung | EVP, Mobile Business, Samsung Electronics America | |
| Dr. Jung-Bae Lee | President & GM, Memory Business, Device Solutions Division | |
| Dr. Siyoung Choi | President & GM, Foundry Business | |
| Mr. Yong – In Park | President, System LSI Business | |
| In – Yong Rhee | President, Corporate Communications Team | |
| Min – Hyouk Lee | Head, Mobile Team |
Samsung HR, Media & Investor Relations Contact Details
Customers, media team members, investors or shareholders may need to contact Samsung Electronics for their requests and queries. So according to your types of queries, send them to the following address:
- HR Contact: To contact Samsung’s Human Resource team, call the company’s customer service number on 82 – 31 – 200 – 1114.
- Media Contact: The Press or Media team members can get in touch with the Samsung Media team by dropping an email at us.newsroom@sea.samsung.coom.
- Investor Relations Contact: The investors and Shareholders can contact the IR team of Samsung electronics through phone or email. The phone number is +82 – 2 – 2255 – 9000. And the email address is ircontactus@samsung.com.
Other Contact Details of Samsung Electronics
Along with the above, there is more information available to contact the company’s different departments.
- Corporate Communications Inquiries (US): crop.comm@sea.samsung.com
- Newsroom & General Inquiries (US): us.newsroom@sea.samsung.com
- Samsung NEXT Inquiries: emily.koster@samsungnext.com
- Public Affairs Office Inquiries: samsungDC@sea.samsung.com
- Samsung Catalyst Fund & Strategy & Innovation Center Inquiries: ssic.communications@ssi.samsung.com.
Samsung Board Of Directors
Samsung’s Board of Directors leverages their skills and expertise in numerous fields to ensure strategic and efficient decision-making. The Board of Directors comprises six independent Directors and five Executive Directors. Independent Directors constitute the Board’s majority.
The board member’s names are:
- Han – Jo Kim
- Kye – Hyun Kyung
- Hark Kyu Park
- Jong–Hee Han
- Tae – Moon Roh
- Jung – Bae Lee
- Jeong Kim
- Eun – Nyeong Heo
- Sun – Uk Kim
- Eun – Nyeong Heo
- Jun – Sung Kim
Samsung Corporate Office Branches In Different Countries Of The World
Samsung has offices in different parts of the world, and globally, it is one of the largest electronic appliance producers. The company’s addresses in a few countries are presented below:
- Korea: (Address: 1, Samsung-ro, Giheung-gu, Yongin-si, Gyeonggi-do 17113, Korea)
- North America & South/Central America: (Address: 3655 North First Street, San Jose, California 95134 – 1713, USA)
- China: (Address: SCC Building A, No. 88, Haide Yi Road, Nanshan District, Shenzhen, Guangdong Province 518054, China)
- Japan: (Address: 10F, Shinagawa Grand Central Tower 2-16-4, Kounan, Minato – ku, Tokyo 108 – 8240, Japan)
- Europe, Middle East & Africa: (Address: EinsteintraBe 174, 81677 Munchen, Germany)
- Southeast & Southwest Asia: (Address: 3 Church Street #26 – 01/02, Samsung Hub 049483, Singapore)
- Austin, USA: (Address: 12100 Samsung Boulevard, Austin, Texas 78754, Chip Fabrication)
- Denmark: (Address: Niels Jernes Vej 10, 9220 Aalborg Oest, Denmark)
- Israel: (Address: 2 Shoham Street Rahat Gan City 5251003, Israel)
- United Kingdom: (Address: St John’s House, St John’s Innovation Park, Cowley Road, Cambridge, UK)
Samsung Worldwide Contact Details
Contact your country’s Samsung care center if you have any questions or comments about Samsung products.
| Country | Contact Number |
| Argentina | 0800 – 555 – 7267 |
| Australia | 1300 362 603 |
| Algeria | 021 36 11 00 |
| Belarus | 810 – 800 – 500 – 55 – 500 |
| Brazil | 0800 – 124 – 421 |
| Canada | 1 – 800 – 726 – 7864 |
| China | 400 – 810 – 5858 |
| Croatia | 072 726 786 |
| Denmark | 70 70 19 70 |
| Ecuador | 1 – 800 – 10 – 7267 |
| Estonia | 800 – 7267 |
| France | 01 48 63 00 00 |
| Finland | 030 – 6227 515 |
| Hong Kong | (852) 3698 4698 |
| Indonesia | 021 – 56997777 |
| Japan | 0120 – 363 – 905 |
| Malaysia | 1800 – 88 – 9999 |
| Nigeria | 0800 – 726 – 7864 |
| Paraguay | 009 – 800 – 542 – 0001 |
| Puerto Rico | 1 – 800 – 682 – 3180 |
| Russia | 8 – 800 – 555 – 55 – 55 |
| Serbia | 011 321 6899 |
| Sweden | 0771 726 7864 (0771 – SAMSUNG) |
FAQ
Where is Samsung’s headquarters in the world?
The Headquarters of Samsung is located in Seoul, South Korea.
How do I contact the Samsung customer service number?
You can reach Samsung customer service by phone. And the number is 1 – 800 – SAMSUNG, 82 – 31 – 200 – 1114 or 1 (800) 726 – 7864.
I am currently using Samsung Galaxy S22 Ultra and S21 Ultra, 5G. Samsung is the best for me and my whole family! I am planning to buy S23 Ultra now…..My name is Chancy Kamanga from Malawi, Central Africa.
my order number 1054457536 we are order mobile and charger still they were not send charger 320 days completed it was very bad experience to us the warranty time is completed and phone also not activated.
samsung is cheting us this very bad experience.
Thanking you,
With Regards,
Ravi narayana
9000981980.
They are cheats of the biggest order
Hi,
I am Arun Kumar Vellaichamy,my TV suddenly stopped working. Samsung service team checked the TV, they told that due to power fluctuation screen panel was crashed. I am really shocked because I am using TV stabilizer from the TV purchasing day onwards. I don’t know how the power fluctuation happens to my TV while using stabilizer. I already sent email to Samsung support India team on May 9th, still my issue is not sorted. My last ticket reference number:1186496201, I have already sent email to Service Head India Team still my issue is not sorted. Yesterday Prasanna from Service Head Team spoken to me around 20 minutes, while speaking he did not give any resolution and disconnected the call. I am totally disappointed on your service to the valuable customer, kindly check my issue and do needful.
Regards,
V.Arun
Don’t buy any Samsung Product in the world, they are cheating consumers with their marketing strategy. They did not bother about their quality and never give quality product.
Reference Number 2670615
Dear Sir, (Hope you are well)
I am extremely disappointed to contact you under such circumstances.
I have exhausted myself for months speaking to your customer services without any result.
This is my final try and I will leave the matter all together if this is also unheard.
I know your time is valuable and I will keep this short.
Long story very short. I wanted to purchase s23 ultra with discounts available unfortunately used finance for the first time and it was declined while I was in process to find out why is it declined as I have credit rating of 97 percent, I was nearing the end of date to use my discount so I contact your customer services in order to find out if the discount will be applied if I past the date as I haven’t heard back from your financial team yet, they assured me that it will be taken in account.
Unfortunately that was a lie as I wanted to purchase the phone outright but they told me that discounted figure has expired. Rest you can read from reference number above.
A very short background I was hard-core iphone apple user and converted to samsung from s6 onwards and in process converted my friends and family as I have networking background.
I love Samsung products and I have purchase washing machines to fridge and all my phones from Samsung. Currently using s21 ultra. I would like to maintain this relationship in future and hoping that you respond with positive news. I’ll be eagerly waiting for your response.
Wish you very best of luck for future . Hoping for miracle
Kind Regards
FURQAN IQBAL
Ifurqan@hotmail.co.uk
Sent from S21Ultra for Android
Dear team
Today it’s been 31 days since my phone no one has done anything yet. This is the condition when I have got insurance which covers the entire phone and extended warranty of 2 years. I didn’t know that Samsung does this with the customer too. Rejected my case after talking to someone else. I did not get any verification call from Samsung. I called Samsung repeatedly and said that I do not have any call, even after that nothing happened, I prayed many times.
Dear sir.
I’m India based businessman. I’ve been using mobile handsets for the last 25 years. I love to buy ultra-modern products as I’m tech-savvy and have used mobile brands starting from Ericson, Motorola, Nokia, Blackberry, Apple & Samsung.
Last year, on the first day of the launch of the Samsung Galaxy Z Fold 4, I purchased this product with great enthusiasm. But I regret to say that this product is not worth purchasing as it is being advertised. Please note the following feedback:
1. Manufacturing & designing defects: This product is very delicate. Even handled with the utmost care, it comes across with a folding issue. Is this product made for showcasing purposes or routine use? I used at least 4 versions of NOTE models & many models of the iPhone. There was no durability issue ever arising earlier with any device.
2. Service issue: This product comes under the top premium quality phones with a heavy price tag. But I regret to say that service quality is hopeless. One has to visit multiple times to service centres to get it repaired, which is completely undesirable for a working person to leave his office for many days. Then, there is a Samsung Special bureaucratic system of investigation of the handsets 3-4 times & by layers in the hierarchy of your co, even for the under-warranty product.
It is evident that the manufacturer completely understands the defective design & production blunder for this model. This product is not worth what you are advertising. I’m not being listened to & being dictated harsh company terms in the first year of purchase, I fear who will take care of the buyer’s concerns after the end of the warranty year.
So, I reject this product on the grounds of poor durability, low quality, tough & costly maintenance. I asked you to buy back this sub-standard product asap and return my money without further delays, as I purchased this product for my convenience & not for undue botherations.
I hope for your quick action.
thanks & regards
Raghu Gupta,
Samsung is leading me on a merry dance. Its Upgrade Programme took me through instead to a direct purchase agreement. Samsung is saying that there is absolutely nothing that it can do, leaving me with two handsets and two finance agreements. So far, all routes have got me nowhere – it looks like legal processes may be required.
Siento una extensa desilución y arrepentimiento de haber gastado mi teléfono con una empresa que es estafadora y falta de honorabilidad es una tristeza dado que proviene de asiáticos que normalmente son gente honorable y con principios de respeto y honestidad, pero dado a que venden equipos que son inservibles y que tienen vendedores que solo se dedican a timar a los compradores con promesas falsas uno pierde su dinero de manera horrible y más a un que nunca encuentra una respuesta a las solicitudes de servicio a su porquería de equipo, ya no quiero más que solo me devuelvan lo que pague por este centro de lavado que no tiene más de dos años de compra y nola veo llegar de tantas broncas que he tenido con el de verdad que espero pueda tener una respuesta
I bought samsung led tv in oct22, technician came frm service center on 5th july told that panel will be changed, but till date it has not been changed, says part will come when change will be done, please change my led to new one ASAP. Comp no.4373880729.Avoid buying Samsung products, there is no hearing in the name of service, very poor material is being used, whoever buys their product will repent.
The lack of concern,
I am a disabled veteran, mother, grandmother, aunt, great-aunt, best friend, and daughter. Never have I thought that a company would be so shameful, and utterly ridiculous in the policy of those who have purchased their living necessities from them.
In 2019, I purchased my first home in San Antonio, TX. We needed a refrigerator and found one at CONN’s that fit our family’s needs wonderfully, or so we thought. Starting my in-home bakery came into play with the use of the capacity of the refrigerator. But now, only 3 years and 9 months later, my whole motherboard, and compressor are out, but that’s after my mother paid $85 due to having two disabled family members, a two and three-year-old, and needing to have refrigerated medicine as well.
After the technician finished his diagnostic testing, it was determined the motherboard and compressor were out, we had already been having issues with the ice maker, but now we have NO refrigerator and spoiling food. Because your policy states “It must be a Samsung-approved technician.” Have you ever stopped to think that some people are working ONLY God’s grace and not an extravagant budget? As I lay in this hospital typing to you, I can truly say; “I am disgusted.”
We strive to do our best, we strive to live for one another, but at the end of it all when policy doesn’t speak to the humanity side of life after all that we have experienced in these past few years. Yeah, you won’t ever have to worry about me buying anything else SAMSUNG. Have a blessed one.
Respectfully, Without Prejudice,
Jada L. Sullivan
We never buy a samsung product , your Technician and customer service is too bad, we buy a washing machine on 2nd august 2023 , they never installed the product thanks to samsung
I purchased a SAMSUNG 55AU8000 Tv last year from Reliance Digital store on 20/02/2022 after 1 yr 6 months my Tv not working and i raised a complaint to customer care (complain no -4377085302 ) & they have found a fault on the display panel .they are saying display panel need to change & cost of full panel i need to pay.
how come new Tv got damaged within 1.5 yr you tell me how any consumer will trust samsung if product will damage in 1.5yr . i need solution on this i will not pay single amount.
Invoice is attached below.pls look into this & i am hoping for a better solution .
Dear Concerned All Officials,
I am one of your (Senior Citizen) customers. I bought a Samsung LED 138cm, 55AU 8200 UHD 4K television on 21.12.2021 vide invoice No.SL 132 RS 3321782 from Caroma New Delhi.
On 16.08.2023, I noticed a slight cut in the top screen, shaking & dobling of the picture, as such, I reported fault to Samsung Customer Care under warranty [expiring on 21.12.2023] on 17.08.2023 and I was allotted Service No. 4376622356 through SMS dated 18.08.2023 at 1.37 pm and also that Engineer visited on the same date and after taking photos of all the related parts submitted report to concerned officer for replacement of TV panel and scheduled his next visit to 22.08.2023.
Since 22.08.2023, I am contacting customer care, sending emails to concerned offices and Officials as well. But till date no resolution to my complaint. I am being given lies, flimsy grounds, assurances, which has shattered my belief in Samsung and I am confident that I & even I will convince my family and friends to never buy Samsung products because your after sales service [which has caused mental agony, anxiety, stressed on account of staring at black screen and finding it difficult to pass time] is worse than a lower grade electronic company of India.I find it so disgusting while writing you this mail.
Today one of the technical team member called from phone No. 91 120 3680162 and apprised me about details and assured that replacement will now be implements on 30.08.2023 [which is a festival day (Raksha Bandhan)] as such, I have all doubts that issue will be resolved on this day too.
I, therefore, hopelessly solicit to please look into my service request and get needful done ASAP.
Regards,
Satvinder Singh
9810166591