Comcast Cable Communications, LLC, the USA-based telecommunications company, is doing business as Xfinity. Xfinity is the Comcast Corporation’s division that is used for marketing the user cable television, telephone, internet, and wireless services.
In 2010 the first Xfinity brand was introduced. And before that, under the Comcast name, the company marketed these services. However, Xfinity’s corporate office location is at Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103.
1 – 800 – XFINITY (1 – 800 – 934 – 6489) is the Xfinity customer support team’s number. For any emergency, contact them at this number.
If you are eager to learn more about Xfinity’s corporate office, you have come to the right place. Throughout this guide, we will explain all the crucial information about Xfinity. So, keep reading!
Overall Information Of Xfinity Headquarters
| Category | Information |
| Headquarters | Comcast Corporation, Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103 |
| Founding Year | 1963 |
| Founding Place | Tupelo, Mississippi |
| Founders Name | Ralph J. Roberts, Julian A. Brodsky and Daniel Aaron |
| Contact Number | 1 – 800 – XFINITY (1 – 800 – 934 – 6489) |
| Website | https://www.xfinity.com/ |
| Xfinity Facebook | |
| Xfinity Twitter | |
| YouTube | Xfinity YouTube |
| Xfinity LinkedIn |
Xfinity CEO Email Address
Brian L. Roberts is the Chief Executive Officer and Chairman of Xfinity (Comcast Corporation). Xfinity has grown into a global company under the CEO’s leadership. Moreover, the company is positioned uniquely at the media and technology intersection with three primary businesses. Those businesses are Comcast Cable, Sky, and NBCUniversal.
In 1990 Mr. Brian was named the Comcast Corporation’s president. For his leadership quality, Brian has won many business and industry honors. He is also the Business Roundtable’s member and served on President Obama’s Jobs and Competitiveness Council.
However, Xfinity CEO’s professional email address is brian_roberts@comcast.com. You can use this email address to drop your idea or share your thoughts. But don’t contact this address to solve any silly matter that the customer support team can easily solve.
Xfinity Corporate Office Executive Team Member Contact Details
- Brian L. Roberts – Chief Executive Officer & Chairman
- Lisa Bonnell – EVP, Comcast Global Audit & General Auditor
- Karen Dougherty Buchholz – Executive Vice President, Administration
- Francis M. Buono – Senior Deputy General Counsel & EVP, Legal Regulatory Affairs
- Michael J. Cavanagh – President, Comcast Corporation
- Kristine Dankenbrink – Executive Vice President, Tax
- Kimberley D. Harris – EVP, Comcast Corporation & General Counsel Of NBC Universal
- Broderick Johnson – EVP, Public Policy & EVP, Digital Equity
- Jennifer Khoury – Chief Communications Officer
- Marci Ryvicker – Executive Vice President, Investor Relations
Xfinity Corporate Office HR, Media & Financial Contact Details
- HR Contact: Comcast Corporation’s (Xfinity) Human Resources team number is +1 215 5838078. Call this number to get career-related information or learn about job opportunities.
- Media Contact: You can contact the Xfinity Media relation team, including Kristen Gohr, Dan Friedman, Joel Shadle, and John Tagle, for your media-related inquiries.
- Investor Relations Contact: Call 866 – 281 – 2100 to contact the company’s investor relations team.
Transfer Agent Contact Details:
- Toll-Free Phone Number: 888 – 883 – 8903
- Outside the USA: 651 – 554 – 3873
- TTD: 651 – 450 – 4144
- Mailing Address: EQ Shareowner Services, P.O Box 64874, St. Paul MN 55164 – 0874
Xfinity Retail Store Locations Across USA
Xfinity, the former brand name Comcast Corporation, is headquartered in Philadelphia, Pennsylvania. But it offers services across the USA. This company has offices in Detroit, Atlanta, Manchester, New York City, Denver, and New Hampshire.
Now check out your nearby Xfinity corporate office locations below:
- Havertown, PA: (Address: 116 W Township Line Rd, 500 Havertown, PA 19083, USA)
- King of Prussia, PA: (Address: 130 Town Square Place, King of Prussia, PA 19406, USA)
- Newark, DE: (Address: 132 Christiana Mall, #1345 Newark, DE 19702)
- Exton, PA: (Address: 106 Bartlett Avenue, Exton, PA 19341, USA)
- Wilmington, DE: (Address: 5601 Concord Pike, Wilmington, DE 19803, USA)
- Deptford, NJ: (Address: 1750 Deptford Center Road, Suite 1350, Deptford, NJ 08096, USA)
- Denver, CO: (Address: 1390 S. Colorado Blvd., Unit 180, Denver, CO 80222, USA)
- Lakewood, CO: (Address: 7400 W Alaska Dr, Lakewood, CO 80226, USA)
- Atlanta, GA: (Address: 3620 Camp Creek Parkway, Suite 200, Atlanta, GA 30331, USA)
- Decatur, GA: (Address: 1575 Church Street, Ste 230, Decatur, GA 30033, USA)
FAQ
How do I contact the CEO of Xfinity?
Brian L. Roberts has assumed the CEO role at Xfinity (Comcast Corporation). To contact the CEO, write to his professional email address brian_roberts@comcast.com.
How do I contact the Xfinity Mobile corporate office?
Call 1 – 800 – XFINITY (1 – 800 – 934 – 6489) to contact the Xfinity corporate office.
What is the Xfinity corporate office location?
Xfinity corporate office is located in Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103, USA.
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I have been trying to solve my billing issues since January 2023 when I took over my account from my son. Never realized it could be so difficult. Every time I thought I had it resolved I was wrong. Each time I tried to get help it got more difficult. It is now middle of July and I’m no farther along. To put everything in perspective I started with Comcast when they started. I was married in 1963. Aside from a short period when I moved to another state after my husbands early death. When I was returning I was very happy to return to comcast. I just didn’t know I had to make conversation with robots. I am 81 and so glad I experienced life before robots. Just got off phone (3rd one this month) without resolution but took me over 1 hour to make contact with a human. If and when I get resolution before I die I will leave another comment good, bad or indifferent. I am trying my best. Fern Petrillo
We have to keep filing consumer protection as well as a few other oversight through Congress. This has got to stop and we spend our hard-earned money not to battle anything with our mobile service or devices. Or better yet anything. we are the customer and we should be treated with the utmost respect they should be making sure that their consumers are always taken care of and resolves are met. This is o hard and sad Sr. That the CEO should be ashamed if he does not know how those he pay well are treating his customer. The senior staff hides a lot from the CEO not just because they are supposed to resolve our concern that what we pay for they are to stop lying to customers and then lying to the CEO making it look like that his customer is taken care of. It is hard enough that even you being as young as you are should not have to be going through this either. Take care.
This is Franci Greenberg. I JUST emailed the CEO. The customer service is the worst I have EVER experienced in my entire life. I have spent 120 hours to resolve a huge problem caused by Comcast. I am fully disabled and I am ruining my health. These so called professional “Ambassadors find it funny to hear someone in agony and want to die because enough is enough. ”
They all need to be fired. I actually have ALL of the tapes that they “forget “to take proper notes on.
It’s a very sad day when their laziness is far more important than LIFE.
WORST SERVICE EVER.
I left your company and came back due to someone that works with the company suggesting I give it another try thus, I am having yet again a major concern. Please do away with international calls being outsourced to places we cannot understand in the United States. Instead, get a prompt for other languages so that everyone will be able to speak personally and understand without getting frustrated. None of the international staff understand anything except money, buying a phone, getting hooked up, place a payment. Well, there are other concerns such as phone audio is expiring and Apple products then once we call in we do not get the help we need at all. I got a landline with my internet. My phone number is on but no dial tone. If my cell is not working and my landline is not then what am I to do to talk with someone on the phone at Comcast? This should not be happening to me I am left to pick up my own pieces and have to reach out to consumer protection your staff is so difficult and calling at times. They purpose frustrated customers. No one should have typed a letter such as this just to get someone to understand that you have interrupted my life in a major way. When you do not have any phone to use then how will you feel? Do not wait til we are all without cell service before it impacts your life. I have been treated as a devalued customer and it is not fair.
Now tell me how will i get in contact with you. Since there is no one that has even tried without a deserting act. I mean you have a lot of actors that work for you but customers need real live people, not those who are playing a part in a movie. Customer time is valuable and we should have to waste hours on end jut to be understood a little bit by your staff. They do it on purpose and you all know it. You should be ashamed of yourself for providing less-than-perfect services.
I am sure that she is someone that can assist it maybe a needle in a haystack but I’m sure you have at least one person that will resolve my concern.
I have had an ongoing problem with my picture being scrambled. I’m still paying my bill monthly (early) and yet I can only watch my bedroom TV about half the time. It’s been doing that for two months and I’m totally frustrated with Xfinity. I’ve been on the phone for hours going through multiple assistants to no avail, then EVENTUALLY getting through to a representative, replaced the box, replaced the TV, Xfinity sent out a technician and still not fixed. They have no idea what the problem is but they sure have an idea how to keep billing me every month and for upcharges every year. Then they are wanting me to upgrade for an extra $15. Just why would I do that when I’m already paying substandard service . To spend hours getting through to a real human that I can rarely understand, my time driving to a branch to change out a box, my bank account taking a hit buying a new TV, my time wasted with a technician that had no clue, is totally unacceptable. Also I’m in my 80’s and they want me to fix, and install my own equipment. I follow all the directions, but I don’t think this is a fixable problem from my end and Xfinity doesn’t seem to know either. This is a disaster and if we ever get a competitive service in this area, I’m changing without hesitation
I have spent the last 9 days on the phone at 2 hours at a time with various service support people from Xfinity and Assurant. All who have promised me that I would receive my return label by email by the next day to return a iPhone for a trade -in. Every time I call I have to go through the same varication process over and over again while being put on hold and transferred. I have been told to take it to the store and the store denies they can process the return. I have been told Assurant handles the label return and they deny they can. I have been told Fedex can handle the return label and they deny they have access to do so. I have been told that the label should have been sent with the new phone we received. None of the above statements are true and I feel I am being scammed so I will give up and lose out on my $600 dollar credit. So at this point I ready to hire an attorney and contact all the local news channels. I have lost several hours from work and its costing me money and anxiety. I f this issue is not resolved in the next 12 hours I will proceed with the previous steps.
Mark Mason
57 Tunnel St.
West Alexander, Pa. 15376
Cell: 724-747-2749
mason57@comcast.net
Comcast is a nightmare. I’m being doubled billed for a phone I canceled over a year ago. When i talk to a tech (3 times now) they acknowledge the problem and give me credit. The last time I called I was told the problem was fixed and I’d get a 150 credit. Never happened, getting same bill. I’m at my wits end. Does anyone at comcast care? Or is it all about the benjamins
I’m taking the time to write to you to see if anyone possible care for customer in this business. In February of I changed my lines to XFINITY, they promised to me they were able to provide to me the same unlimited services I had with T-Mobile who used to be my carrier. I switched both of my lines to unlimited plans. In October 06, 2022I purchased an iPhone Deep purple 256GB that was on promo credit of $16.66/mo for 24 months. I activated the devise after receiving it in November 01,2022, around January or so a male called me from some department that I cannot remember to tell me that my daughter who’s line is 913-674-6421 was using too much data (keep in mind I purchase and paid for unlimited data) and that your company does not support unlimited due to not having towers of your own, I told the person that was not my problem, they should have not sale something the company can’t provide. He told me that I was using that line for a business and that I should switch to a business line, which is not true, reality is that my daughter is a teenage and they use a lot of data, on top of that she moved with dad who lives in a rural area in Hornbeck Louisiana where no company provide services there; I explained the situation but she needed to do homework and she plays and watched movies using her hotspot.
Around a month later I believe the same person contacted me again around 6 pm to tell me that I had 3 days to switch her line because they were forbidding me from using the services on that line. They disconnected her line shortly after that phone call.
I went to AT&T and changed her line with that company and explained the situation because I did not want to go to the same with them, which answer was that was crazy they did that, usually the data will slow down after you go over certain amount of data. I called from the store to XFINITY and asked them if I could switch my line 816-482-6419 to that devise so I could continue making the payments for which they told me yes and proceeded with switching my line to that device, the fallowing week I got a call from whom I believe it was the same guy to tell me that because I switched my line to that device I purchase with you guys I could no longer have services with this company and that I had 3 days to switch carriers. I went to AT&T and switched my line too.
I continue making the payments until June, no one ever call me to communicate anything about paying the device in full, when I purchase the device it was a promo for which they were not giving me the discount even when the line was in use with the phone, on 02/26 I called customer care and the lady who assisted me applied $100 credit that it didn’t even went toward the device, but it went toward the account as a whole, which I thought it should not have been done like that because the credit was for the device. This month I got a message that the payment didn’t go through, and I tried to make the payment manually, but it keeps giving me an error and asking me to try again. I decided to call 3 days ago, and I have spent hours ono the phone with different people who keep promising me calls back that they never made. I have explained the situation to at least 5-7 different people there, they have escalated my call to management, it went yesterday to a higher department form billing because apparently, they send me to collection with no reason because I was making my payments on time. I spoke yesterday on the higher department with Asher who told me upon speaking to his manager they were going to review the calls and if what I was saying was correct that in fact it is, I’m 50 years old women and do not need to lie about this, all your calls are recorded, and they can pull those calls, so there is no need for me to lie, he offered to me a call back in about 1-2 hours since yesterday around 10:39 AM that we spoke for 1 hour and 2 minutes and today it is 12:20 pm and still have not heard form no one.
I called again today explained the whole situation to the male who answered the phone and asked him to transfer me to that higher department and he transferred me to Angel to unlock my phone, I do not know when this person lost track of my conversation because that has never been my request, Angel told me he was going to transfer my call and disconnected the call.
Overall, I will tell you if I have to rate this company for anything my punctuation will be ZERO (0), the people who answer the phones are not paying attention to the conversation. the company as a whole sale plans that can’t keep up with, and no one is able to solve issues. I feel so mistreated, why they make me switch carrier for my line when I was not abusing or using a lot of date or noting? Why no one called me to discus with me any situation before making any further decision with collection and when I as making my payments. This action is complete unacceptable. I would like the credit of the reminding $260 or $216 dollars applied to that devise and I make the payment for the reminding balance to terminate this bad business and the most wrongful decision I made when I switched my carrier with XFINITY.
I hope and appreciate you are able to assist me with this matter or at least point someone inside your organization that is going to be able to resolve this mess your company and employee created for me that is causing me such of distress.
Sincerely,
Yudimar Airhart
mobile 816-482-6419
XFINITY mobile account # 1006605817
Att Mr Roberts,
Love the product. You can sell all the product you want in a captive market but if you fail to service the account products you clientele will go somewhere else. To use a quote from our car dealership ‘ If you don’t take of your customers both sales and service someone else will”. Also it’s easy to sell a product but to keep that customer through service is a feat.
How do i get my phone turned back on?
Case number ECM0003201180.
I have spoken to Mitch, Ian, Eramine, David, William and Johanna
I have been promised my phone will not get turned off. It has been turned.
I keep get disconnect from you representatives which it takes 15+ minutes to get one on the phone.
I was on hold for 30+ minutes before I was able to talk with Johanna ( a supervisor) and I was disconnected in less than a minute. I know they have my number and do not call me back.
To Whom It May Concern,
I am writing to provide a crucial update regarding the ongoing service disruption and undelivered iPhone 12 order issue with Xfinity. I have recently obtained information from Xfinity’s records which confirm that the iPhone 12 I ordered was never assigned any shipping labels and subsequently, it was never shipped. This information further underscores the severity of the situation and Xfinity’s failure to fulfill its obligations.
Despite multiple attempts to address this matter with Xfinity’s customer service, the issue remains unresolved. The service disruption continues to cause significant distress and inconvenience not only to me but also to the three other individuals who are affected by the suspended phone service.
It is deeply troubling that Xfinity not only failed to ship the ordered product but also provided false assurances about the status of the order and the continuity of my phone service.
In light of this new information, I urgently request your intervention to address this matter and hold Xfinity accountable for their actions. The situation has gone beyond a mere inconvenience and has evolved into a breach of trust and a violation of their customer service commitments.
I am deeply grateful for your attention to this matter and your dedication to ensuring fair treatment for consumers. Your intervention is essential to achieving a swift resolution and restoring our access to necessary phone services.
Thank you for your time and consideration. I eagerly await your response and the actions that will be taken to address this issue.
Joe LImke
How do i get my phone turned back on?
Case number ECM0003201180.
I have spoken to Mitch, Ian, Eramine, David, William and Johanna
I have been promised my phone will not get turned off. It has been turned.
I keep get disconnect from you representatives which it takes 15+ minutes to get one on the phone.
I was on hold for 30+ minutes before I was able to talk with Johanna ( a supervisor) and I was disconnected in less than a minute. I know they have my number and do not call me back.
To Whom It May Concern,
I am writing to provide a crucial update regarding the ongoing service disruption and undelivered iPhone 12 order issue with Xfinity. I have recently obtained information from Xfinity’s records which confirm that the iPhone 12 I ordered was never assigned any shipping labels and subsequently, it was never shipped. This information further underscores the severity of the situation and Xfinity’s failure to fulfill its obligations.
Despite multiple attempts to address this matter with Xfinity’s customer service, the issue remains unresolved. The service disruption continues to cause significant distress and inconvenience not only to me but also to the three other individuals who are affected by the suspended phone service.
It is deeply troubling that Xfinity not only failed to ship the ordered product but also provided false assurances about the status of the order and the continuity of my phone service.
In light of this new information, I urgently request your intervention to address this matter and hold Xfinity accountable for their actions. The situation has gone beyond a mere inconvenience and has evolved into a breach of trust and a violation of their customer service commitments.
I am deeply grateful for your attention to this matter and your dedication to ensuring fair treatment for consumers. Your intervention is essential to achieving a swift resolution and restoring our access to necessary phone services.
Thank you for your time and consideration. I eagerly await your response and the actions that will be taken to address this issue.
Joe LImke
Xfinity doesn’t respect homeowners. I’ve had this complaint in for over2 years!
I am not a Xfinity customer, however I have had an above ground cable running through my property since 2020. This is unacceptable. I’ve called numerous times and been told that a ticket is in and it will be resolved in the next 7 to 10 business days. The only change is that the cable went from a hideous bright cable to a black cable. Since the wire is running from across the street through my property it often gets frayed and what happens next is an Xfinity employee shows up on my property to fix the cable. I’ve asked them please run the cable along the sidewalk and they tell me they can’t do that because it is a trip hazard. But it’s running across my sidewalk, so you’re only worried about people who walk on the other side of my house and not the persons living in my house? Both myself and my neighbor park on the street and have to walk over the cable every day. This is absolutely ridiculous, I pay my lawn service extra because he cannot use the riding mower because it will get caught up and frayed. I’m requesting that the cable be placed underground immediately and that I be compensated monetary, as this has been an inconvenience and I was never gave permission to run this cable through my entire property. I am sending a copy of this complaint to my HOA and also the county executive office. I can’t understand what has happened to my phone call complaints. Epic fail on Xfinity and I will never get this service. You should treat homeowners with respect, and that means answering complaints in a timely manner 3 years is unacceptable.
My name is Joy Campbell. I am an Xfinity customer. I have been with Xfinity for about not even a year. For the last six months I have been calling and calling and calling. I have been told that managers will call me back. I’ve been told by managers that they will listen to a phone call and call me back. If they would just listen to the call that was made in April when I got my promotion with the iPhone they would understand that I was promised a certain price and now I’m being over charged. When I call I’m wasting my time and my energy and it’s exhausting and it’s unfair. The representative that I spoke to earlier basically kept calling me a liar. I just want somebody to listen to the phone call where the guy told me that with my phone and Internet my bill would only be $10 more than what it was. My bill at the time was 50 something he told me it would be 60 something. All the sudden I started getting two separate charges one for my phone of 60 something and one for the Internet of 30 something. Then one of the representatives felt sorry and told me she would send me some free new updated equipment. I really did not care about that that’s not what I wanted but all the sudden they started charging me for an equipment fee. I’m so confused.
September 13, 2023
Dear Comcast/xfinity:
After trying to get a technician out to repair a broken cable line servicing our home, since Monday afternoon, I have unfortunately, and regrettably decided to cancel all of my Comcast services, with the exception of Internet, until September 28, when our new Internet cable provider, “glowfiber” will be providing these services.
Since moving here, two years ago, I have seen a remarkable decrease in the level of service from Comcast/Xfinity and I cannot live with this lack of service and appreciation any longer. When customers spend $300.00 a month ($3,600.00 annually) for these services, they expect great customer service, and not disruption or inconvenience for an extended period of time.
I don’t know what it will take before someone over there realizes, the customer is always in charge, and he can fire everyone simply by taking his valued business elsewhere.
When enough customers make this decision, companies such as Comcast/Xfinity will have no choice, but to take care of the customer first, or suffer the consequences. The cable TV industry is no exception.
I wish you success, and may your future always be bright, but I bid you a fond farewell.
Sincerely,
Charles and Helen Smoot
Why can’t Comcast Xfinity get anything right? Service has gone down hill, while the price goes up and up. Hey there Robert,your company seems like it is being run by that brilliant businessman Donald (Your fired) Trump. Plenty of folks wish someone would fire YOU!
Hello There,
I am beyond upset with your company.
Long story short, back on July of 2021 I called in to upgrade my internet service to unlimited. The rep at that time said I had to close out my account and open a new one. I agreed. So I am on AP and everything hit my card. The way both accounts billed I never noticed I was getting doubled billed. So in Aug 2023 I happened to dig deeper and notice my old account was never closed out. I was billed extra in the amount of $7373.73. When I called in, I was advised that yes the was done in error on your end and that I would be refunded that amount. I had ECM0003444420 opened and have been promised that money would be refunded to my CC. So far I have received nothing but the run around. Even to the point of a supervisor telling me oh you won’t be getting the refund. You should have called back in and you only have 4 months from the time that happen to call us. I said I have an open ECM ticket. He then says oh well I can’t speak to that and if its open then it needs to run its course. WHAT DOES THAT MEAN??????? I was told 2 different times oh your refund has been processed and you will see it with in 24 hours. Guess what?? NO REFUND. So know I go back to the chat and I get transferred to 5 different agents. Not 1 agent is helping. This is the worst situation I have ever had to deal with. Also getting ahold of someone in that department to find out the true status and what is going on is not professional.
I will me emailing the CEO everyday until this is fixed and I have my refund.
Dear Mr. Roberts, I am writing to you as I feel very strongly that you should be informed about what is going on in your company and your customer service and with your employees. I do recognize that I am just one silly little Customer but what is happening to me is absolutely unacceptable. This should not ever happen to any of your customers. Being in the position that you are in, I am not sure you’re familiar with the struggles one might face with a situation like mine with a company like yours however, I am certain that this problem won’t be ignored by you. And this is why I am disputing the charge of $1546.25 with Xfinity. Dealing with this company has been an absolute fiasco to say the least. I have spent countless hours on the phone with them trying to get my account straightened out. The only thing that they kept doing is charging my credit card for Internet and phone lines that I did not have every , every time I would call they were trying to fix the issue and confirmed the the issue would be fixed and it never was this went on over months and months. It all started in January when I was trying to get phone service with Xfinity I was told that Xfinity is also servicing my address for Internet which I then signed up for along with, two phone lines one for Bianca Berktold , and the other for Robert Tota. However, they added three phone lines only because I gave them information on one phone. We try to add which was not successful and then we tried a different phone which we were able to add, we did not ask to add another line which day did. I called in and tried to cancel the line for Robert Tota and the line that was added without our knowledge a month after. I was told these lines were taken off my plan. None of that ever happened. Furthermore, a technician was sent out to set up our Internet service. Upon the technicians arrival, he realized that there was no hook up for Xfinity at our house. He didn’t schedule a different technician to have a line brought to our house only for a technician to arrive that was providing the same The previous technician provided. Meaning, not only did the technician make me miss work twice in a row. Also, the Internet service was not set up after that they scheduled yet another technician to come out to actually provide service to our address at the telephone post on the street. This technician arrived and informed me that my area is actually not being serviced by Xfinity and they are unable to provide us with Internet service again I was missing work For the incompetence of Xfinity, none of which I obviously get reimbursed for. At this point I had to stay home from work three days which is absolutely ridiculous. Might I have to add that they had already been charging my account for Internet service at my address for months. In the interim of trying to resolve this complete fiasco and me calling in numerous times spending hours on the phone with Xfinity I was informed about three months ago that now Xfinity is servicing my address with Internet. Little did I know I agreed to sign up for Internet service yet again. The same fiasco started over again only this time they actually sent out several technicians to run a line to my house across my entire property which is 2 1/2 acres long only to inform me two weeks later that there still is no service to my address. The incompetence is second to none. The fact that Xfinity is trying to charge me for this is an absolute audacity. Attempts to try to rectify this problem have gone nowhere even after countless phone calls and hours spent on the phone with supervisors and supposed employees that kept telling me not to worry, this all will be taken care of. Along with the added phone lines that I canceled several times furthermore, I was unable to access my account online as it would give me a message saying my account doesn’t exist. I was not able to make a payment online. Nor have I ever received one single invoice from Xfinity until now where they are told electing $1546.25 from me that I actually do not owe. Such incompetence should not ever happen to any customer at all. This needs to be resolved, and I will also sent this letter to Xfinity officials as this is absolutely ridiculous and unacceptable. To put customers through a nightmare like this and then to charge them thousands of dollars I had to actually cancel my service and go with a different carrier because Xfinity was in capable of solving this problem, but they do not seem to have a problem, charging their customers credit card for services they do not actually have.
I hope this helps Explain the situation. Kind regards Bianca Berktold .
I hate XFinity! The have the worst customer service!!!! There is no care for their existing customers! All they care about is sales. #BadBuisnessPractices
Omg after reading these I can completely relate!!!! I have went thro the same things. I want to curse but they probably won’t post it so I won’t. I spent two weeks on the phone with Xfinity mobile and went into the store. Non of the techs can understand you! None of them understand English! It’s like talking to a baby and expecting that said baby to answer you back and solve your problem! Im not racist by any means, but for God’s sake. Hire someone who understands our language at least to some extent. Omg and the store. They understand u but their the rudest people I’ve ever met. I just emailed the CEO. Hope to God he solves it so I can recomment something positive after 2 weeks of hell on earth. It’s like they think we want to spend all day doing this crap. I can’t use my cell phones. My business is suffering. This is getting to the point of hiring my Attorney and reporting this company so if it’s not solved by the CEO that’s what I’ll do next.
I signed up and switched to Xfinity Mobile last year on black Friday this was the worst decision I ever made. Since then I never received the right price and to top it all off when I called for support my phone was shut off without my consent then when it was cut back on I now lost my deal and have to pay even more for my device. When I finally spoke to corporate I was told even if it was the employees wrong doing I can’t have the original agreement which was the only agreement I agreed to.