Navy Federal Headquarters, Corporate Office, Phone, mail & Email Address

4 thoughts on “Navy Federal Headquarters, Corporate Office, Phone, mail & Email Address”

1. I am DISGUSTED by your “customer service”. Hung up on 6 times today because of “phone issues”. Had to repeat everything 6 times. Trying to find out WHY your organization changed a payment date from today to 6/9/2023 for my auto payment on the new credit card. Is that so you can screw me out of my 0.98% introductory rate? Nobody on your end sees the email, yet it came DIRECTLY from YOUR customer service department. Was LOCKED OUT of my account when first opened because “I acceded the number of transactions-DUE TO YOUR OFFERING ME a credit card, which by the way was APPROVED!!! You have NO local number to contact my branch, yet you have the nerve to state “we are here for you”??? I’m going to contact federal agencies if I don’t hear back by 5/12/2023

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2. This is one bank that’s unfair I can’t not deal with a bank who makes you pay back money someone stole out your accounts my kids suffer without food I had court papers for rent I need all my money back now or I will get my lawyer I’m really tired this been going on months. Whoever investigates are not experienced how the hell you investigates and deny the claim if you went back into the account you will see I’ve never send any money to any one bank to bank I want my money back now or I will take them to court someone needs to contact me immediately it’s a problem

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4. I actually love NFCU. Slight hang up that likely stems from employee disconnects in communication. May 2023 Credit Card payment was to be extended in response to company closing west coast division.

   Already obtained new opportunity however May was not processed as advised and they came back after the fact citing it could not be processed due to having had an extension during parents death A YEAR AGO.

   Never requested any assistance all through covid

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5. We attempted to find email addresses with no success, so let’s try putting this msg here.

   Board Members,

   We hope this message finds you well and with true intent. Recently, we became aware that a decision was made, after review of our portfolio, your company chose to close out a credit card we had for over a decade. We found this personally disrespectful and professionally a true lack of due diligence to review our full portfolio and risk assessment, maybe it was a systematic algorithm applied. While we still will be responsible for the debt and interest to your company, for now, it will highly unlikely continue. Admittedly, a few times throughout our relationship, we have found the need to ask for loan adjustments, examples delayed or rollback payments, which sometimes were agreed upon and others not. Overall, we always paid with interest. We appreciate the risk you took in us with these three products, which was to the benefit of your company as we are paying clients. We had multiple car loans with you, which have all been paid with interest. We have multiple credit cards, which we pay with interest. With the cost of living on the rise, and interest rates continuously moving upward, there is a true strain on most consumers, including us, however we continue to pay our debts to you with interest. We currently hold three products that earn interest for your company to the tune of thousands of dollars a year collectively. We hold little to no savings, leaving you no liability if we were to call on those funds at any given time, nor do we earn any interest off you. Being in the finance profession myself, I am aware we are low maintenance/cost members, rarely needing to visit the branches or call to the 800 number which would drive up your cost. We utilized digital for most of our interactions – you are welcome. We could have been the clients that routinely end up in your collections team, needing more fostered attention and negotiation to pay, however we are not.

   This inept decision by your company, has caused us to take review of our portfolio and decision whether to continue to pay your company interest and give you market share. At this point, we would rather move our debt to another financial institute, pay interest elsewhere or pull from our retirement and pay ourselves interest rather than your company.

   In our industry, generational wealth is typically commentary we hear, however we think of it as generational advocacy in our house. Having a household of six, four being our children, our advocacy for your company even as a competitor of my own, simply can no longer be reinforced based on your recent decision and action towards us. To put it in laymen’s terms, as with how many relationships sever, “It’s not you, it’s me” or in this case “us” and the high likelihood of our four children and their children – generational advocacy.

   We have already ceased our direct deposit to your institute, this account closure request was just the first step, we will continue to close out our accounts, transition the remaining debt away from your company, and lessen your market share on our behalf as well as our family generations to come. We have been long standing members and advocates for your brand, sadly this has come to an end. The real wish here, is that you would have took real due diligence and full consideration of our situation, possibly even reached out if you felt there was distress and offered more assistance to a tenured-paying client. Your company has made it clear with this recent decision, that we are just a number. Thank you for the clarity.

   In case the theme was missed – we are paying clients and soon to be former clients. In the spirit of true competition we wish you the best in future strategies to build your clientele and market share. For fun – GO ARMY BEAT NAVY!, noticed a lot of retired USN on the board.

   Respectfully

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