Wells Fargo Corporate Headquarters, CEO, Legal, HR Dept, Executive Team Contact Address

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1. I was notified of a fraudulent wire transfer and immediately called Wells Fargo to cancel the wire transfer. When I called I asked the representative if the transfer was pending or had gone through and was told it was still pending. While on the phone I was also on my Wells Fargo checking account and I could see that all my money was still there, so I knew it hadn’t gone through. I immediately said “I want the wire transfer cancelled.” The representative didn’t stop the transfer, and didn’t put a lock on my account while they investigated, instead kept asking me questions about the fraudulent actions for over an hour. I assumed that they representative had stopped the transfer, but at the end of the call, or near the end, the representative told me that the transfer went through. I filed a case with Wells Fargo Fraud department (280756366) to have the fraudulent transfer looked into, and a case with Wells Fargo Executive Office (080423-2EF1A585C18A) to have the audio tapes reviewed. During a phone call with Wells Fargo Executive Office Representative Maricon K she confirmed that she heard me being told the transfer was pending, and then immediately heard me ask for the transfer to be cancelled.
   I received notification that the fraud case was unable to recover the money, and that it was my responsibility, so I would not be getting my money back. I received notification that the audio tapes show that the wire was pending, and me asking for it to be cancelled. The representative kept me on the phone for over an hour, and during that time the transfer was completed. As I stated above, at the beginning of the phone call I was also on my Wells Fargo checking account and I could see that all of my money was still there, so I knew it hadn’t gone through. Wells Fargo is taking no responsibility for their representative not stopping the transfer or even locking my account while they investigated. They are claiming that it is all my responsibility.
   I have called Wells Fargo Executive Office multiple times trying to get information. Sadly, I have only been able to speak to Maricon K once. I have asked for supervisors/managers Ronald and Randel to call me back several time, noted in my case, and have NEVER received one call. Today, 8/21/23, I called and was told that both Ronald and Randel were unavailable and that supervisor/Manager Grace would be calling me back. Needless-to-say, I never received a gall from Grace either.

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